At KaiLi Ltd., we prioritize transparency and accountability. By contracting any service, the client agrees to these policies. Payments are processed through secure methods, and clients are responsible for additional bank transfer or payment gateway fees. Refund processing times vary by financial institution. All services allow cancellation with a full refund within 24 hours of the initial payment unless otherwise stated.

Supplier Verification

• Payment: 100% of the cost ($160) upfront.
• Refund:
• 100% if not completed within 10 business days.
• Subject to internal verification.

Supplier Sourcing (Standard and Premium)

• Payment:
• 70% at the start of the search.
• 30% before delivering complete information.
• Refund:
• 100% if not completed within 10 business days.
• Partial (30% of total cost) if the client cancels after 3 business days.
• Subject to transfer fees.

Purchasing Logistics

• Payment:
• Initial deposit of $1,500, applied as credit to the final order.
• Upon acceptance: 50% of the total amount; remaining 50% before loading the cargo.
• Refund:
• 100% of the deposit within 24 hours.
• $1,000 of the deposit if the client cancels after negotiation; $500 retained for administrative fees.
• No access to supplier information unless the Premium service is contracted.
• Subject to transfer fees.

Inspections and Samples

• Payment: 100% upfront.
• Refund:
• 100% within 24 hours.
• Non-refundable once started.
• Subject to transfer fees.

Amazon FBA

• Payment:
• Initial deposit of $1,500, applied as credit.
• Upon acceptance: 50% of the total amount; remaining 50% before loading.
• Refund:
• 100% of the deposit within 24 hours.
• $1,000 of the deposit if the client cancels; $500 retained for administrative fees.
• No access to supplier information unless the Premium service is contracted.
• Subject to transfer fees.

Shipping Logistics

• Payment: 100% before mobilizing cargo.
• Refund:
• 100% within 24 hours.
• Non-refundable once started.
• Additional transport or insurance costs are the client’s responsibility.
• Subject to transfer fees.