FAQ
Frequently Asked Questions
While finding suppliers online is easy, finding a reliable, legitimate manufacturer and not a reseller or a scam is the real challenge. KaiLi handles the vetting process for you, ensuring you get the best price, guaranteed quality, and security for your investment. You save valuable time and significantly reduce your risk.
We guarantee that you will be connected with legally registered manufacturers who possess authentic quality certificates. It's important to note that we cannot guarantee the final product will be 100% defect-free, which is why we strongly recommend a third-party quality inspection before shipment.
Absolutely. A process that takes us 10-20 business days could take a company without our expertise and resources several months. This allows your team to focus on their core work while we handle the complex sourcing process.
You can include multiple products as long as they fall under the same category. For example, you can search for various types of light bulbs, but not light bulbs and complete electrical systems, as these are different categories and require separate searches.
Typically, we will provide you with the top 2 or 3 suppliers that best match your requirements. We prioritize quality over quantity; our goal is your security, not filling a report with unviable options.
We conduct thorough market research and vet potential manufacturers based on their:
- Business license and years of operation.
- Production capability and number of employees.
- Quality certifications (ISO, CE, etc.).
- Export experience and references.
- Pricing and Minimum Order Quantity (MOQ). Only the best candidates pass our strict filtering process.
Yes! You can include up to two suppliers for us to evaluate alongside our own findings. You must provide their complete details immediately after purchasing the search service.
We request and cross-check their business registration, export licenses, and tax information through official Chinese government channels to confirm they are legitimate, established businesses.
It demonstrates they have the administrative and logistical capability to handle international orders formally. It is a strong indicator of reliability and experience in dealing with global clients.
No. Export experience ensures the supplier can manage international shipments and paperwork, but it does not guarantee your specific product will be free from defects. This is why we always recommend pre-shipment quality inspections.
Our standard search service is conducted remotely (via calls, email, and document verification). If you require an on-site factory audit or physical inspection, we can provide a quote for that as a separate service.
Only if you explicitly authorize us to. We generally don't recommend it, as manufacturers can be very persistent, potentially flooding your inbox with emails and quotes.
A full refund is only available if the cancellation request is made within the first 3 business days after purchase.
We strive to find suppliers that meet your target price and Minimum Order Quantity (MOQ). However, we cannot guarantee it, as these terms are ultimately set by each manufacturer.
Our service drastically reduces risks, but we cannot guarantee a 100% problem-free outcome. For added security, we offer separate purchase management and quality inspection services to safeguard your transaction.
The report is typically delivered within 15-20 business days. This timeframe can be extended due to delays in manufacturer responses or during major Chinese holidays (like Chinese New Year in February or Golden Week in October).
No. Our service has a single, transparent fee. You negotiate directly with the manufacturer without any intermediaries or hidden commissions.
Absolutely not. Accepting commissions from manufacturers would be a major conflict of interest. Our income comes solely from our clients' fees, which ensures our recommendations are always objective and in your best interest.
If you choose to hire our purchase management service to work with one of the suppliers we found for you, you will receive a $150 USD credit towards the commission of that service.
Completely. KaiLi is a company with decades of experience serving clients across Europe, America, and Asia. We provide a formal invoice, and all transactions are made to our official corporate bank account.
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